The two plans
Standard warranty
All GreyLink devices are covered for 5 years under your agreed operating conditions. If the device fails through normal operation within that period, we will repair or replace it, no questions asked.
- Operating conditions defined by you at commissioning
- Covers all hardware defects under agreed use
- Repair or full replacement at no charge
- Applies to every GreyLink device, no exclusions
Warranty Unlimited
The ultimate peace of mind. Your GreyLink device is covered forever, under the operating conditions you specify. Even many years down the line, your device will be replaced. No expiry. No fine print.
- You define the operating conditions, we honour them for life
- Device replaced even years after purchase
- No time limit, ever
- Includes all future hardware revisions
You write the rules
Unlike off-the-shelf products, every GreyLink device is custom-built for your specific application, whether that's a borehole pump running 18 hours a day, a temperature sensor in a −20 °C cold room, or a power meter strapped to a high-vibration motor.
At commissioning, we document your exact operating conditions together. Those agreed conditions become your warranty baseline, so there is never any ambiguity about what is covered. You are not held to a generic one-size-fits-all definition. Your use case is your warranty.
What the warranty covers
Hardware failures under the operating conditions agreed at commissioning, which include an environmental risk assessment covering acts of nature.
Covered
- Hardware defects and component failures
- Failures within agreed operating conditions
- Firmware-related hardware damage
- Manufacturing faults discovered after deployment
- Physical damage from reasonable accidents
- Acts of nature within the documented operating risk assessment
Not covered
- Deliberate misuse or negligence
- Operation outside commissioned conditions
- Damage from unauthorised modification
Our sunsetting commitment
Should GreyLink IOT ever cease to exist, or discontinue support for your particular device, we commit to releasing the full schematics, firmware, and server-side code and documentation for that device, free of charge, and in a form usable by you or a third party.
Our goal is simple: the device you bought should keep working for you, on your terms, even if GreyLink is no longer the one keeping it running.
Ready to get covered?
Contact us to discuss your application and we'll document your operating conditions together, then you're covered from day one.